{"id":407,"date":"2021-03-10T16:35:49","date_gmt":"2021-03-10T16:35:49","guid":{"rendered":"https:\/\/www.pacenet.co.uk\/?page_id=407"},"modified":"2023-12-22T09:49:48","modified_gmt":"2023-12-22T09:49:48","slug":"support","status":"publish","type":"page","link":"https:\/\/pacenet.co.uk\/new\/support\/","title":{"rendered":"Supporting Our Customers"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.23.1″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_direction=”90deg” background_color_gradient_stops=”#0b2a64 0%|#07c9dc 100%” background_image=”https:\/\/pacenet.co.uk\/new\/wp-content\/uploads\/2021\/03\/support_banner-2-scaled.jpg” custom_padding=”164px||||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” text_text_color=”#FFFFFF” text_font_size=”16px” header_font=”|600|||||||” header_text_color=”#FFFFFF” header_font_size=”40px” global_colors_info=”{}”]<\/p>\n

Supporting Our Customers<\/h1>\n

Our dedicated PACENET support team are committed to providing you with guidance and assistance every step of the way. From the first day of implementation, our expert team are here to answer any questions you may have and provide you with help whenever you may need it.<\/p>\n

Our complete support package is included at no additional fee whenever you license PACENET.[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.23.1″ _module_preset=”default” background_color=”#f7f7f7″ global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”33px||||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/pacenet.co.uk\/new\/wp-content\/uploads\/2021\/03\/customer_support_team@2x.jpg” title_text=”customer_support_team@2x” _builder_version=”4.23.1″ _module_preset=”default” animation_style=”slide” animation_intensity_slide=”27%” box_shadow_style=”preset4″ box_shadow_horizontal=”-30px” box_shadow_vertical=”-30px” box_shadow_color=”gcid-75938496-ab20-45cc-a233-9282d2d29269″ global_colors_info=”{%22gcid-75938496-ab20-45cc-a233-9282d2d29269%22:%91%22box_shadow_color%22%93}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”0px|60px||60px|false|true” global_colors_info=”{}”][dsm_gradient_text gradient_text=”Technical Support Team” _builder_version=”4.23.1″ _module_preset=”default” header_font_size=”32px” background_color_gradient_direction=”90deg” background_color_gradient_stops=”gcid-75938496-ab20-45cc-a233-9282d2d29269 0%|gcid-16c6282b-97c7-46e2-93d5-0320c040df83 46%” hover_enabled=”0″ global_colors_info=”{%22gcid-75938496-ab20-45cc-a233-9282d2d29269%22:%91%22background_color_gradient_stops%22%93,%22gcid-16c6282b-97c7-46e2-93d5-0320c040df83%22:%91%22background_color_gradient_stops%22%93}” theme_builder_area=”post_content” sticky_enabled=”0″][\/dsm_gradient_text][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” text_font_size=”16px” global_colors_info=”{}”]<\/p>\n

Our Technical Support Team is renowned for the speed and quality of the assistance they provide to our customers. For IT-related support such as, amending incorrect patient data and reports or merging patient records, our customers can either email support@pacenet.co.uk<\/a> or call 020 3637 9028 to speak with a member of our support team directly.<\/p>\n

[\/et_pb_text][et_pb_blurb title=”020 3637 9028″ url=”tel:020%203637%209028″ image=”https:\/\/pacenet.co.uk\/new\/wp-content\/uploads\/2021\/03\/phone_icon.svg” icon_placement=”left” _builder_version=”4.23.1″ _module_preset=”default” header_text_color=”gcid-75938496-ab20-45cc-a233-9282d2d29269″ header_font_size=”23px” custom_margin=”||10px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{%22gcid-75938496-ab20-45cc-a233-9282d2d29269%22:%91%22header_text_color%22%93}”][\/et_pb_blurb][et_pb_blurb title=”support@pacenet.co.uk” url=”mailto:support@pacenet.com” image=”https:\/\/pacenet.co.uk\/new\/wp-content\/uploads\/2021\/03\/email_icon.svg” icon_placement=”left” _builder_version=”4.23.1″ _module_preset=”default” header_text_color=”gcid-75938496-ab20-45cc-a233-9282d2d29269″ header_font_size=”23px” custom_margin=”15px||15px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{%22gcid-75938496-ab20-45cc-a233-9282d2d29269%22:%91%22header_text_color%22%93}”][\/et_pb_blurb][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” text_font_size=”16px” global_colors_info=”{}”]<\/p>\n

During business hours (Monday \u2013 Friday, 9am \u2013 5:30pm), we respond to any urgent queries within minutes and any non-urgent calls are answered within the same day where we receive a request before midday.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.23.1″ _module_preset=”default” background_color=”#f7f7f7″ global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”|60px||60px|false|true” global_colors_info=”{}”][dsm_gradient_text gradient_text=”Customer Success Team” _builder_version=”4.23.1″ _module_preset=”default” header_font_size=”32px” background_color_gradient_direction=”90deg” background_color_gradient_stops=”gcid-75938496-ab20-45cc-a233-9282d2d29269 0%|gcid-16c6282b-97c7-46e2-93d5-0320c040df83 46%” hover_enabled=”0″ global_colors_info=”{%22gcid-75938496-ab20-45cc-a233-9282d2d29269%22:%91%22background_color_gradient_stops%22%93,%22gcid-16c6282b-97c7-46e2-93d5-0320c040df83%22:%91%22background_color_gradient_stops%22%93}” theme_builder_area=”post_content” sticky_enabled=”0″][\/dsm_gradient_text][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” text_font_size=”16px” global_colors_info=”{}”]<\/p>\n

To ensure that you are getting the most out of your PACENET database, our Customer Success team are available to listen to any feedback you may have and wherever possible, we try to incorporate your ideas into PACENET\u2019s product pipeline.<\/p>\n

Email contact@pacenet.co.uk<\/a> if you would like to do any of the following:<\/p>\n

[\/et_pb_text][et_pb_blurb title=”Provide your personal feedback on PACENET” url=”mailto:support@pacenet.com” image=”https:\/\/pacenet.co.uk\/new\/wp-content\/uploads\/2021\/03\/icon_feedback.svg” icon_placement=”left” _builder_version=”4.23.1″ _module_preset=”default” header_text_color=”gcid-75938496-ab20-45cc-a233-9282d2d29269″ header_font_size=”17px” header_line_height=”1.5em” custom_margin=”15px||15px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{%22gcid-75938496-ab20-45cc-a233-9282d2d29269%22:%91%22header_text_color%22%93}”][\/et_pb_blurb][et_pb_blurb title=”Share your ideas on changes you would like to see to the database” url=”mailto:support@pacenet.com” image=”https:\/\/pacenet.co.uk\/new\/wp-content\/uploads\/2021\/03\/icon_share_ideas.svg” icon_placement=”left” _builder_version=”4.23.1″ _module_preset=”default” header_text_color=”gcid-75938496-ab20-45cc-a233-9282d2d29269″ header_font_size=”17px” header_line_height=”1.1em” custom_margin=”15px||15px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{%22gcid-75938496-ab20-45cc-a233-9282d2d29269%22:%91%22header_text_color%22%93}”][\/et_pb_blurb][et_pb_blurb title=”Have a conversation about product updates we have in the pipeline” url=”mailto:support@pacenet.com” image=”https:\/\/pacenet.co.uk\/new\/wp-content\/uploads\/2021\/03\/icon_chat.svg” icon_placement=”left” _builder_version=”4.23.1″ _module_preset=”default” header_text_color=”gcid-75938496-ab20-45cc-a233-9282d2d29269″ header_font_size=”17px” header_line_height=”1.1em” custom_margin=”15px||15px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{%22gcid-75938496-ab20-45cc-a233-9282d2d29269%22:%91%22header_text_color%22%93}”][\/et_pb_blurb][et_pb_blurb title=”Find out if you are getting the most out of PACENET” url=”mailto:support@pacenet.com” image=”https:\/\/pacenet.co.uk\/new\/wp-content\/uploads\/2021\/03\/icon_optimise.svg” icon_placement=”left” _builder_version=”4.23.1″ _module_preset=”default” header_text_color=”gcid-75938496-ab20-45cc-a233-9282d2d29269″ header_font_size=”17px” header_line_height=”1.6em” custom_margin=”15px||15px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{%22gcid-75938496-ab20-45cc-a233-9282d2d29269%22:%91%22header_text_color%22%93}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/pacenet.co.uk\/new\/wp-content\/uploads\/2021\/03\/customer-_succces_team@2x.jpg” title_text=”customer _succces_team@2x” _builder_version=”4.23.1″ _module_preset=”default” animation_style=”slide” animation_intensity_slide=”27%” box_shadow_style=”preset4″ box_shadow_horizontal=”30px” box_shadow_vertical=”30px” box_shadow_color=”gcid-16c6282b-97c7-46e2-93d5-0320c040df83″ global_colors_info=”{%22gcid-16c6282b-97c7-46e2-93d5-0320c040df83%22:%91%22box_shadow_color%22%93}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Supporting Our Customers Our dedicated PACENET support team are committed to providing you with guidance and assistance every step of the way. From the first day of implementation, our expert team are here to answer any questions you may have and provide you with help whenever you may need it. Our complete support package is […]<\/p>\n","protected":false},"author":13,"featured_media":506,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"yoast_head":"\nSupporting Our Customers - Pacenet<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pacenet.co.uk\/new\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Supporting Our Customers - Pacenet\" \/>\n<meta property=\"og:description\" content=\"Supporting Our Customers Our dedicated PACENET support team are committed to providing you with guidance and assistance every step of the way. From the first day of implementation, our expert team are here to answer any questions you may have and provide you with help whenever you may need it. Our complete support package is […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/pacenet.co.uk\/new\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"Pacenet\" \/>\n<meta property=\"article:modified_time\" content=\"2023-12-22T09:49:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/pacenet.co.uk\/new\/wp-content\/uploads\/2021\/03\/support_banner-2-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"647\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/pacenet.co.uk\/new\/support\/\",\"url\":\"https:\/\/pacenet.co.uk\/new\/support\/\",\"name\":\"Supporting Our Customers - Pacenet\",\"isPartOf\":{\"@id\":\"https:\/\/pacenet.co.uk\/new\/#website\"},\"datePublished\":\"2021-03-10T16:35:49+00:00\",\"dateModified\":\"2023-12-22T09:49:48+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/pacenet.co.uk\/new\/support\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/pacenet.co.uk\/new\/support\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/pacenet.co.uk\/new\/support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/pacenet.co.uk\/new\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Supporting Our Customers\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/pacenet.co.uk\/new\/#website\",\"url\":\"https:\/\/pacenet.co.uk\/new\/\",\"name\":\"Pacenet\",\"description\":\"Electronic management system for implanted cardiac devices\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/pacenet.co.uk\/new\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Supporting Our Customers - Pacenet","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/pacenet.co.uk\/new\/support\/","og_locale":"en_GB","og_type":"article","og_title":"Supporting Our Customers - Pacenet","og_description":"Supporting Our Customers Our dedicated PACENET support team are committed to providing you with guidance and assistance every step of the way. From the first day of implementation, our expert team are here to answer any questions you may have and provide you with help whenever you may need it. Our complete support package is […]","og_url":"https:\/\/pacenet.co.uk\/new\/support\/","og_site_name":"Pacenet","article_modified_time":"2023-12-22T09:49:48+00:00","og_image":[{"width":2560,"height":647,"url":"https:\/\/pacenet.co.uk\/new\/wp-content\/uploads\/2021\/03\/support_banner-2-scaled.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/pacenet.co.uk\/new\/support\/","url":"https:\/\/pacenet.co.uk\/new\/support\/","name":"Supporting Our Customers - Pacenet","isPartOf":{"@id":"https:\/\/pacenet.co.uk\/new\/#website"},"datePublished":"2021-03-10T16:35:49+00:00","dateModified":"2023-12-22T09:49:48+00:00","breadcrumb":{"@id":"https:\/\/pacenet.co.uk\/new\/support\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/pacenet.co.uk\/new\/support\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/pacenet.co.uk\/new\/support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/pacenet.co.uk\/new\/"},{"@type":"ListItem","position":2,"name":"Supporting Our Customers"}]},{"@type":"WebSite","@id":"https:\/\/pacenet.co.uk\/new\/#website","url":"https:\/\/pacenet.co.uk\/new\/","name":"Pacenet","description":"Electronic management system for implanted cardiac devices","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/pacenet.co.uk\/new\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/pacenet.co.uk\/new\/wp-json\/wp\/v2\/pages\/407"}],"collection":[{"href":"https:\/\/pacenet.co.uk\/new\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pacenet.co.uk\/new\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pacenet.co.uk\/new\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/pacenet.co.uk\/new\/wp-json\/wp\/v2\/comments?post=407"}],"version-history":[{"count":21,"href":"https:\/\/pacenet.co.uk\/new\/wp-json\/wp\/v2\/pages\/407\/revisions"}],"predecessor-version":[{"id":1118,"href":"https:\/\/pacenet.co.uk\/new\/wp-json\/wp\/v2\/pages\/407\/revisions\/1118"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pacenet.co.uk\/new\/wp-json\/wp\/v2\/media\/506"}],"wp:attachment":[{"href":"https:\/\/pacenet.co.uk\/new\/wp-json\/wp\/v2\/media?parent=407"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}